Effective Date: October 11, 2025
1. Shipping Policy
We are committed to delivering your order of fine caviar with the utmost care, ensuring the **cold chain is maintained** from our facility to your door.
1.1. Processing and Handling
- Orders are processed within 1-2 business days.
- All shipments are meticulously packaged with **thermal insulation and gel packs** to maintain temperatures below 40 **degrees Fahrenheit** (4 **degrees Celsius**).
- You will receive a tracking number via email once your order has shipped.
1.2. Delivery Responsibility
- It is the customer's responsibility to ensure that **someone is available to receive the package** on the scheduled delivery date.
- We are **not responsible for spoilage** if the delivery is delayed or missed due to customer unavailability or incorrect address information.
- Once delivery is confirmed by the courier, we are no longer responsible for theft or damage.
2. Refund & Replacement Policy
Due to the perishable nature of our products, all sales are **final** unless the item arrives damaged or is visibly defective.
2.1. Damaged or Defective Goods
- If your order arrives damaged or defective, you must contact us at info@chefthomasgodfrey.store within **4 hours** of delivery time, as recorded by the courier.
- Your claim must include clear **photographic evidence** of the damage to both the product and the packaging.
- Upon verification, we will issue a replacement or a full refund for the damaged item(s).
2.2. Non-Refundable Items
- We cannot accept returns or offer refunds for issues related to taste preference, improper storage after delivery, or missed deliveries.
3. Changes to Policy
Chef Thomas Godfrey reserves the right to amend this Shipping & Refund Policy at any time. The most current version will always be posted here.